Secure Cash on Delivery collection and remittance
Cash on delivery is still how a large share of online orders get paid for across our markets. Customers who will not enter a card number online will happily pay a rider at the door. Ignoring COD means ignoring most of the demand — but running it badly is how merchants lose money quietly.
The risk in COD is never the delivery. It is the gap between what was collected, what was reported and what actually reaches your bank. We close that gap by verifying collection at the point of handover, recording it against the specific order, and giving you a statement that reconciles line by line rather than a lump sum with no breakdown.
We also work the front end of COD, because a delivered parcel is worth far more than an attempted one. Our call centre confirms orders before dispatch and re-books failed attempts, which is the single biggest lever on your COD success rate and your returns fee.
3.5%
COD commission on our Scale plan
Per-order
reconciliation, not lump sums
Cash + MoMo
collected at the door
What's included
Cash and mobile money at the door
Riders collect physical cash or mobile money — M-Pesa, MoMo and local equivalents — whichever the customer prefers.
Driver verification
Collection is confirmed at handover against the specific order, so cash is attributed rather than pooled.
Per-order reconciliation
Every payout statement ties back to order numbers: collected, pending, returned. No unexplained differences.
Order confirmation calls
Our agents confirm the customer still wants the parcel before we spend a delivery on it, cutting refusal rates.
Failed-delivery recovery
Unreachable or unavailable customers are re-contacted and re-scheduled instead of being written off on the first attempt.
Scheduled remittance
Funds are remitted on your agreed cycle so you can plan restocking and ad spend against a known date.
How it works
- 01
Order lands
The COD order arrives from your store into our system with the customer's address and phone number.
- 02
We confirm it
An agent calls to confirm the order, the address and the amount payable before it leaves the warehouse.
- 03
Deliver and collect
The rider hands over the parcel and collects cash or mobile money, marking the collection against that order.
- 04
Reconcile and remit
Collections are reconciled per order and remitted to you with a statement you can audit.
Who this is for
- Media buyers running COD offers on Facebook, TikTok and Instagram
- Merchants whose customers do not pay online before delivery
- Brands entering a new African market without a local cash operation
- Sellers who have lost money to unreconciled COD with a previous courier
Where cash on delivery is available
Available across our seven-country network. Open a market for local lead times and coverage.
Cash on Delivery FAQs
Related services
Call Centre
Agents who confirm orders before dispatch and recover failed deliveries, in local languages.
Learn moreLast-Mile Delivery
City and regional delivery with live tracking, delivery attempts that get worked, and payment collected at the door.
Learn moreReturns Management
Returned and undelivered stock collected, inspected and put back on sale — with reporting on why it came back.
Learn moreLooking for a partner for your order fulfillment?
Tell us your volume and target markets. A dedicated B2B account manager will reach out to discuss your requirements.