Track your shipment
Enter your Order ID below to see live delivery status. The tracker covers every parcel moving through the 36ty Courier network — Ghana, Nigeria, Kenya, Uganda, Tanzania, Rwanda and the United Kingdom — including standard e-commerce deliveries, Cash on Delivery orders and returns heading back to the merchant.
What your tracking status means
- Received
- Your parcel has been booked into a 36ty warehouse and matched to your order.
- In transit
- The parcel has left our facility and is moving toward the delivery city or region.
- Out for delivery
- A 36ty rider or partner courier is carrying your parcel to the delivery address today.
- Attempted
- We tried to deliver but could not reach you. Our call centre will contact you to rebook.
- Delivered
- The parcel has been handed over. For Cash on Delivery orders, payment was collected at this point.
- Returned
- After failed attempts the parcel is routed back to the merchant's stock in our warehouse.
Tracking questions
Where do I find my Order ID?
It is in the confirmation SMS, WhatsApp message or email you received from the merchant after placing your order. If you cannot find it, contact the store you ordered from.
How often does the status update?
Statuses update as each scan or rider action happens, so the tracker reflects the latest movement recorded on our network.
My parcel looks delayed. What should I do?
Delays are usually caused by a failed delivery attempt or an address that needs confirmation. Our call centre reaches out on failed attempts, or you can message us on WhatsApp and we will check the parcel.
How does Cash on Delivery payment work?
You pay the rider when the parcel is handed over. We then remit the collected cash to the merchant on their agreed settlement cycle.
Shipping with us instead of tracking?
36ty Courier handles sourcing, warehousing, pick and pack, call-centre order confirmation, Cash on Delivery and last-mile delivery for e-commerce merchants.